Although this generally happens very rarely, PC TimeWatch may sometimes dysfunction, due for example to incompatibilities with other software (like antivirus programs). In that case, it will be easier for us to diagnose the problem and we'll spare a lot of time if before getting in touch with us, you install and run the debug version of the PC TimeWatch service. This version generates log files that will be very useful when analyzing the problem.
NB: You need to follow the steps below only if you have detected a problem with the PC TimeWatch service. Also, this debug version is not useful for analyzing problems related to the PC TimeWatch Configuration Utility.
Note: Starting with version 1.5, the debug mode is now built-in. It can be enabled from the Options dialog box in the PC TimeWatch configurator. You need to follow the steps below only upon request from the support.
In order to install the debug version of the PC TimeWatch service, please proceed as follows:
1. Log on with an administrator account.
2. Download this file: http://www.mainsoft.fr/Files/ptwcdebug.zip
3. Open the Services console (Control Panel | Administration Tools | Services).
4. Locate the pctimewatch entry and right-click it. Select Stop to stop the service.
5. In the PC TimeWatch folder (usually C:\Program Files\MainSoft\PC TimeWatch), rename ptwsvc.exe and ptwc.dll as ptwsvc.old and ptwc.old respectively.
6. Replace these files by the files contained in the zip archive that you have just downloaded.
7 Restart the service from the Services console (like in steps #3 and #4 but use the Start command instead).
From now on, the PC TimeWatch service will generate two log files: c:\pctw.log and c:\pctwc.log. When the problem that you have possibly detected occurs, please stop the PC TimeWatch service again as described above and send a copy of the two log files to support @ mainsoft.fr. Describe as accurately as possible the problem that you are encountering. Please also attach a copy of C:\Documents and Settings\All Users\Application Data\MainSoft\PCTimeWatch\ptwatch.sav to your email. NB: under Windows Vista, this folder is named C:\Users\All Users\MainSoft\PC TimeWatch.
Thanks for your cooperation.
Equipe Support PC TimeWatch